Care Team
Overseeing a home care operation is a constant challenge where disruptions and unplanned events happen every day.
Our platform is designed to simplify the lives of care providers through the constant state of change while delivering care at scale.
The care team oversees the operational side of home care. They use https://office.dala.care to manage care recipients, caregivers and contacts. Update care plans, schedule and activities.
Care team members gain real time insight through the scheduling dashboard and can quickly react to changes in care.
Visit logs make up the historical data related to the care provided. The logs are reviewed by the care team and used to generate billing and salary reports.
This is how we have mapped out the management of a care recipient journey through the eyes of someone managing care:
A care recipient is added to dala.care before their initial assessment and analysis of care needs.
The care plan is updated in dala.care and is considered an active document that is updated at any time and accessible through the mobile app to caregivers and contacts. Every update to the plan creates a new version and an audit trail is maintained.
Activities of Daily living are added through a separate module in the platform that is tightly integrated with the schedule. Activities have information for successful execution, may have timing and importance associated.
The schedule is drafted based on the needs captured through the initial assessment. Visits are usually recurring based on a set pattern, but can also be one-off. Activities are associated to visits.
Care recipients can have multiple contacts. Contacts have their own profile on the platform and can be linked to multiple care recipients. Contacts can be people or companies. There is a single primary contact for every care recipient and one or more payers and people with Power of Attorney. The care team can provide contacts with access to the Dala App. The contacts can monitor the the schedule, visit notes and care plan through the app.
Caregivers are assigned to visits from the start of care date. The platforms helps identify who is available for individual visits or whole recurrences. Once a caregiver has been asigned, they have access to their schedule in the App and can view the care plan, contacts and activities.
The care team monitors scheduled visits through the real time scheduling dashboard and react to changes or disruptions in care.
Visit logs make up the information about care provided. Care team members review and update visit logs as needed through the Visit log report.
The care team can communicate internally through care notes associated with care recipient profiles.
Visit logs are processed for salary and billing at set intervals.
When care ends, care recipients are deactivated on the platform and this cancels their future visits.
Caregivers
Caregivers are invited to dala.care as a part of their onboarding for a home care operation.
They use the mobile web app: https://app.dala.care as a companion to providing care to all their care recipients.
The typical journey for a caregiver is as follows:
As a part of their onboarding and training, they receive an email where they are invited to the dala.care app. - They create a password and sign up.
The app is an enhanced web application that can be accessed through a mobile browser but also installed on the home screen of the caregivers and then it behaves just like a native mobile app.
Before the first visit is assigned to a caregiver, they are greeted with a message explaining that there is no visit assigned to them.
Once they get assigned to recurring or one-off visits, they show up in their schedule on the app, indicating the date and time of the visit.
Every visit has a detail page where the caregivers have access to the Address and home information, care plan, contacts and activities required for the visit.
When a visit is about to start, the caregiver can clock-in by clicking on the "Begin care" button. They are then asked to share their GPS location for electronic visit verification purposes. The activities become active and can be updated through the duration of the visit.
Activities can be marked as completed or not completed. If an activity can not be completed, the caregiver is asked to provide a reason through a selection of predefined options or free text.
When the visit ends, the caregiver "Completes care" and is asked to confirm or mark any remaining activities as complete or not complete.
Finally we ask the caregiver to provide a Visit note for the care team and contacts with access to the app.